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Customer Support for Silicone OEM Manufacturing

Get the help you need — from silicone product design support to after-sales service, order tracking, and more.

Silicone OEM refund and return process for defective products

Service Policy

Service Commitment
We are committed to providing top-tier support throughout your custom silicone product lifecycle:

  • Prompt technical consultation (within 24h response)

  • One-on-one OEM project manager

  • Clear communication across production stages

  • Post-sale follow-up & long-term cooperation

This ensures your experience with our OEM silicone factory is smooth, transparent, and successful.

Refund & Return Policy

Refund & Return Policy

We stand behind the quality of our silicone OEM products. If there is any manufacturing defect or delivery issue:

  • Contact us within 7 days of receiving goods.

  • Refunds or replacements are available for quality-related issues.

  • Customized products are non-refundable unless defective.

  • Refunds are processed within 7–14 business days after approval.

 For claims: This email address is being protected from spambots. You need JavaScript enabled to view it.
Global shipping options and estimated delivery time for silicone OEM orders

Shipping Policy

Shipping & Delivery Information

We support global delivery for all silicone OEM orders. Our logistics options include:

  • Sea freight, Air freight, and Courier express (DHL, FedEx, UPS)

  • Support for DDP, DDU, FOB, EXW incoterms

  • Estimated lead time:

    • Mold creation: 7–15 working days

    • Production: 15–25 working days

    • Shipping: 3–30 days depending on region & method

Tracking details and shipping documents are provided once your order is dispatched.