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Written by cmfeng94 on . Posted in Support.

Privacy Policy | WH Silicone OEM Manufacturing Website

WH Silicone OEM Factory ("we", "our", or "us") is committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard information obtained through our website and during the process of providing custom silicone manufacturing services.

1. Information We Collect

We collect the following information when you use our website or engage with our silicone OEM services:

  • Contact details (name, email, phone number, company)

  • Project-related files (drawings, 3D models, technical specifications)

  • Inquiry and communication history

  • Payment and invoice details (for B2B transactions only)

  • Website usage data (through cookies and analytics tools)

🔐 All OEM project files and mold designs are treated as confidential by default.

2. How We Use Your Information

Your information is used solely to provide and improve our custom silicone product manufacturing services, such as:

  • Quoting and responding to technical inquiries

  • Developing prototypes and production tools (e.g., for LSR injection molding)

  • Processing orders and arranging delivery

  • Customer support and after-sales services

  • Marketing and email communication (only with your consent)

We do not share your project details with any third party unless authorized by you.

3. Data Security

As a professional silicone OEM factory, we adopt the following measures to protect your data:

  • Secure cloud storage and restricted file access

  • Encrypted communication for project data exchange

  • NDA (non-disclosure agreement) available on request

  • Routine backup and server monitoring

  • PCI-compliant payment systems (if applicable)

We ensure that all sensitive data, especially product drawings and material formulas, are kept secure and private.

4. Third-Party Services

Our website may use third-party services for:

  • Email marketing (e.g., Mailchimp)

  • Analytics (e.g., Google Analytics)

  • Live chat or inquiry forms

These services may collect anonymized data for performance optimization. We ensure that these providers comply with international data protection standards (e.g., GDPR, CCPA).

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies allow us to:

  • Analyze visitor behavior to improve website UX

  • Remember user preferences

  • Secure login and form submission

You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for correction or deletion

  • Withdraw consent to marketing communication

  • Request data portability (for applicable clients)

To exercise these rights, please contact us at [This email address is being protected from spambots. You need JavaScript enabled to view it.].

7. Data Retention

We retain personal and project data only as long as necessary for:

  • Contract execution

  • Legal or regulatory compliance

  • Quality tracking and mold maintenance (up to 5 years unless requested otherwise)

8. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the revision date indicated.

9. Contact Us

If you have questions regarding this Privacy Policy or your data, please contact us at:

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