Return & Refund Policy for Custom Silicone OEM Orders
We value your satisfaction. This policy outlines how we handle returns and refunds for silicone products manufactured under OEM terms.
🔹 Section 1: Our Quality Commitment
We are committed to delivering high-quality, custom silicone products that meet your exact specifications. Every order undergoes strict QC before shipment. However, if any issue arises with your silicone order, we're here to help.
Our return policy applies to:
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Defective silicone molded parts
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Non-conforming products due to manufacturing error
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Incorrect specifications (color, hardness, shape, tolerance)
📌 Customized items not caused by manufacturing defects are not eligible for return.
🔹 Section 2: Return Eligibility Conditions
You may request a return or refund if:
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The issue is reported within 7 days of receiving the goods.
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You provide photo or video evidence of the problem.
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The product has not been used or altered.
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The defect is confirmed to be our manufacturing responsibility (e.g., LSR injection molding flaws, incorrect material used, dimensional deviation).
🔹 Section 3: Return & Refund Process
Step-by-step return procedure:
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Submit a claim via email:
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Provide order number, issue details, and clear photos/videos
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Our technical team will review the issue within 1–3 working days
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If approved, we will offer:
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Product replacement
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Partial or full refund
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Reproduction or rework options
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⏱ Refunds are processed within 7–14 business days to your original payment method or via agreed terms.
🔹 Section 4: Shipping Costs & Responsibilities
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For confirmed quality issues, we cover return shipping costs or offer on-site rework.
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For neutral reasons (non-defective), shipping cost is the buyer’s responsibility.
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In some cases, we may offer free remakes without return to save shipping.
🔹 Section 5: Non-Returnable Items
The following custom silicone products are non-returnable unless defective:
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Custom-molded silicone parts with approved samples
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Medical-grade silicone parts made to custom specs
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Mass-produced goods after mold approval
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Personalized branding or color-matched items
🔹 Section 6: Our Guarantee to You
We back our OEM silicone molding with accountability, transparency, and support. If you have questions about how this return policy applies to your case, don’t hesitate to contact us.
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