Our Service Policy for Custom Silicone OEM Projects

Subheading:
We are committed to providing full-cycle support for every silicone product we manufacture — from prototype to delivery.

🔹 Section 1: Scope of Our Services

At our silicone OEM factory, we provide a complete range of services, ensuring your project runs smoothly at every stage:

• Product design & DFM (Design for Manufacturing)

• Mold development for LSR injection molding, compression molding

• Material consulting for food-grade, medical-grade, flame-retardant, or high-temperature silicone

• Custom branding, color matching, hardness selection

• Mass production with QC control

• Packaging and international logistics

• After-sales support for defect resolution or rework

🔧 All services are supported by an experienced team with over 10 years in the silicone processing industry.

🔹 Section 2: Pre-Sales Support

We offer responsive and expert pre-sales consultation to help define your product requirements:

• Free material suggestions based on application

• Sample design review and quoting within 24–48 hours

• Technical support for part tolerance, wall thickness, venting issues

• Feasibility evaluation for your custom silicone product

📩 Contact our technical team to discuss your OEM project.

🔹 Section 3: Production Process Transparency

Our silicone OEM production strictly follows quality-controlled processes. We provide:

• Sample confirmation before bulk run

• Mold testing videos or sample delivery

• Real-time production updates (for large orders)

• Full traceability for medical and industrial silicone orders

We document and communicate each stage of the LSR molding process, ensuring alignment with your standards.

🔹 Section 4: Quality Commitment

All custom silicone products are produced under strict quality control:

• In-process inspections during molding

• Final inspection before packaging

• Dimensional, hardness, tensile, and aging tests

• ISO-compliant procedures (if required)

🛡️ We guarantee that all goods shipped meet your approved sample standards. If not, our return and rework policies apply.
🔗 View our Return & Refund Policy

🔹 Section 5: After-Sales & Technical Support

If you experience any issue with your delivered silicone OEM products:

• Contact our support team within 7 days

• Provide images, videos, or test reports

• We offer free analysis and replacement or refund if the issue is production-related

We also provide ongoing support for product iteration, packaging upgrades, or mold maintenance.

🔹 Section 6: Customization & Confidentiality

Your ideas and designs are secure with us:

• NDAs available upon request

• Your custom silicone molds are kept private and exclusive

• We do not reuse or sell client designs

🔒 Intellectual property protection is a core part of our OEM service commitment.