Support

Written by cmfeng94 on 15 May 2025. Posted in Support.

Privacy Policy | WH Silicone OEM Manufacturing Website

WH Silicone OEM Factory ("we", "our", or "us") is committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard information obtained through our website and during the process of providing custom silicone manufacturing services.

1. Information We Collect

We collect the following information when you use our website or engage with our silicone OEM services:

Contact details (name, email, phone number, company)
Project-related files (drawings, 3D models, technical specifications)
Inquiry and communication history
Payment and invoice details (for B2B transactions only)
Website usage data (through cookies and analytics tools)

🔐 All OEM project files and mold designs are treated as confidential by default.

2. How We Use Your Information

Your information is used solely to provide and improve our custom silicone product manufacturing services, such as:

Quoting and responding to technical inquiries
Developing prototypes and production tools (e.g., for LSR injection molding)
Processing orders and arranging delivery
Customer support and after-sales services
Marketing and email communication (only with your consent)

We do not share your project details with any third party unless authorized by you.

3. Data Security

As a professional silicone OEM factory, we adopt the following measures to protect your data:

Secure cloud storage and restricted file access
Encrypted communication for project data exchange
NDA (non-disclosure agreement) available on request
Routine backup and server monitoring
PCI-compliant payment systems (if applicable)

We ensure that all sensitive data, especially product drawings and material formulas, are kept secure and private.

4. Third-Party Services

Our website may use third-party services for:

Email marketing (e.g., Mailchimp)
Analytics (e.g., Google Analytics)
Live chat or inquiry forms

These services may collect anonymized data for performance optimization. We ensure that these providers comply with international data protection standards (e.g., GDPR, CCPA).

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies allow us to:

Analyze visitor behavior to improve website UX
Remember user preferences
Secure login and form submission

You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

Request access to your personal data
Ask for correction or deletion
Withdraw consent to marketing communication
Request data portability (for applicable clients)

To exercise these rights, please contact us at [privacy@yourdomain.com].

7. Data Retention

We retain personal and project data only as long as necessary for:

Contract execution
Legal or regulatory compliance
Quality tracking and mold maintenance (up to 5 years unless requested otherwise)

8. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the revision date indicated.

9. Contact Us

If you have questions regarding this Privacy Policy or your data, please contact us at:

Hits: 172

Written by cmfeng94 on 13 May 2025. Posted in Support.

Our Service Policy for Custom Silicone OEM Projects

Subheading:
We are committed to providing full-cycle support for every silicone product we manufacture — from prototype to delivery.

🔹 Section 1: Scope of Our Services

At our silicone OEM factory, we provide a complete range of services, ensuring your project runs smoothly at every stage:

Product design & DFM (Design for Manufacturing)
Mold development for LSR injection molding, compression molding
Material consulting for food-grade, medical-grade, flame-retardant, or high-temperature silicone
Custom branding, color matching, hardness selection
Mass production with QC control
Packaging and international logistics
After-sales support for defect resolution or rework

🔧 All services are supported by an experienced team with over 10 years in the silicone processing industry.

🔹 Section 2: Pre-Sales Support

We offer responsive and expert pre-sales consultation to help define your product requirements:

Free material suggestions based on application
Sample design review and quoting within 24–48 hours
Technical support for part tolerance, wall thickness, venting issues
Feasibility evaluation for your custom silicone product

📩 Contact our technical team to discuss your OEM project.

🔹 Section 3: Production Process Transparency

Our silicone OEM production strictly follows quality-controlled processes. We provide:

Sample confirmation before bulk run
Mold testing videos or sample delivery
Real-time production updates (for large orders)
Full traceability for medical and industrial silicone orders

We document and communicate each stage of the LSR molding process, ensuring alignment with your standards.

🔹 Section 4: Quality Commitment

All custom silicone products are produced under strict quality control:

In-process inspections during molding
Final inspection before packaging
Dimensional, hardness, tensile, and aging tests
ISO-compliant procedures (if required)

🛡️ We guarantee that all goods shipped meet your approved sample standards. If not, our return and rework policies apply.
🔗 View our Return & Refund Policy

🔹 Section 5: After-Sales & Technical Support

If you experience any issue with your delivered silicone OEM products:

Contact our support team within 7 days
Provide images, videos, or test reports
We offer free analysis and replacement or refund if the issue is production-related

We also provide ongoing support for product iteration, packaging upgrades, or mold maintenance.

🔹 Section 6: Customization & Confidentiality

Your ideas and designs are secure with us:

NDAs available upon request
Your custom silicone molds are kept private and exclusive
We do not reuse or sell client designs

🔒 Intellectual property protection is a core part of our OEM service commitment.

Hits: 161

Written by cmfeng94 on 13 May 2025. Posted in Support.

Shipping & Delivery Policy | Global Silicone OEM Manufacturing Logistics

Global Shipping & Delivery Policy for Custom Silicone OEM Orders

Subheading:
Reliable and flexible logistics solutions to ensure your silicone products arrive on time, every time.

🔹 Section 1: Shipping Scope & Coverage

We offer worldwide shipping for all OEM silicone products, including:

LSR injection molded parts
Food-grade and medical silicone components
Silicone kitchenware, baby items, beauty tools, and packaging accessories

Our logistics network covers major export markets in North America, Europe, Southeast Asia, Australia, and the Middle East.

✅ All goods are carefully packaged and tested before dispatch from our silicone OEM factory.

🔹 Section 2: Shipping Methods & Delivery Times

We provide a variety of delivery methods tailored to your project timeline and budget:

Shipping Method	Estimated Time	Use Case
Express (DHL, FedEx, UPS)	3–7 working days	Samples, urgent orders
Air Freight	7–15 working days	Medium-volume, time-sensitive
Sea Freight	20–40 days (port to port)	Bulk production orders

📌 For custom silicone molding, standard lead times include:

Mold creation: 7–15 working days
Mass production: 15–25 working days
Shipping time depends on method and destination.

🔹 Section 3: Incoterms & Delivery Options

We support flexible international trade terms for silicone OEM orders:

EXW (Ex Works) – Buyer arranges pickup
FOB (Free On Board) – We deliver to port
CIF/DDP/DDU – Door-to-door shipping available on request
Courier Services – For prototype or small batches

Our export team will help you choose the most cost-effective and efficient solution based on your location and order volume.

🔹 Section 4: Tracking & Documentation

Once your goods leave our silicone factory, we will provide:

Tracking number
Commercial invoice
Packing list
Bill of lading (for sea freight)
Certificate of origin, if required

All documentation complies with international silicone export standards.

🔹 Section 5: Packaging & Safety

We ensure that all custom silicone products are:

Individually or bulk-packed based on client requirement
Sealed in dust-free, moisture-resistant packaging
Labeled with barcodes or custom SKU, as needed
Secured in eco-friendly cartons and pallets for international transport

🔒 Packaging is designed to protect delicate LSR-molded parts, silicone tools, or food-contact items during long-haul shipment.

🔹 Section 6: Shipping Insurance & Delays

We recommend shipping insurance for large-volume or high-value orders. In the rare case of damage or delay:

Our team will assist in logistics claims
We offer after-sales rework or support if the issue is logistics-related and not caused by misuse

Hits: 165

Written by cmfeng94 on 13 May 2025. Posted in Support.

Return & Refund Policy for Custom Silicone OEM Orders

We value your satisfaction. This policy outlines how we handle returns and refunds for silicone products manufactured under OEM terms.

🔹 Section 1: Our Quality Commitment

We are committed to delivering high-quality, custom silicone products that meet your exact specifications. Every order undergoes strict QC before shipment. However, if any issue arises with your silicone order, we're here to help.

Our return policy applies to:

Defective silicone molded parts
Non-conforming products due to manufacturing error
Incorrect specifications (color, hardness, shape, tolerance)

📌 Customized items not caused by manufacturing defects are not eligible for return.

🔹 Section 2: Return Eligibility Conditions

You may request a return or refund if:

The issue is reported within 7 days of receiving the goods.
You provide photo or video evidence of the problem.
The product has not been used or altered.
The defect is confirmed to be our manufacturing responsibility (e.g., LSR injection molding flaws, incorrect material used, dimensional deviation).

🔹 Section 3: Return & Refund Process

Step-by-step return procedure:

Submit a claim via email: support@yourdomain.com
Provide order number, issue details, and clear photos/videos
Our technical team will review the issue within 1–3 working days
If approved, we will offer:
- Product replacement
- Partial or full refund
- Reproduction or rework options

⏱ Refunds are processed within 7–14 business days to your original payment method or via agreed terms.

🔹 Section 4: Shipping Costs & Responsibilities

For confirmed quality issues, we cover return shipping costs or offer on-site rework.
For neutral reasons (non-defective), shipping cost is the buyer’s responsibility.
In some cases, we may offer free remakes without return to save shipping.

🔹 Section 5: Non-Returnable Items

The following custom silicone products are non-returnable unless defective:

Custom-molded silicone parts with approved samples
Medical-grade silicone parts made to custom specs
Mass-produced goods after mold approval
Personalized branding or color-matched items

🔹 Section 6: Our Guarantee to You

We back our OEM silicone molding with accountability, transparency, and support. If you have questions about how this return policy applies to your case, don’t hesitate to contact us.

📨 Contact Our Support Team

Hits: 151